Return of products - right of withdrawal

1. Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Manigi Srl a reference to VAT), has the right to withdraw from the purchase contract for any reason, without penalty and without prejudice to what is indicated in paragraph 3 below.

2. To exercise this right, the Customer must send an email to : info@manigi.com

3. The right of withdrawal is subject to the following mandatory conditions:

- the goods subject to the exercise of the right of withdrawal must be returned within 14 working days from the date of receipt, in normal state of preservation, as it has been kept and possibly used with the use of normal diligence: therefore, will not be accepted used products that show signs of damage or dirt and consequently can no longer be considered intact;

- the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

- shipping costs are the responsibility of the customer;

- in the event of damage to the goods during transport, Manigi Srl will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;

- Manigi Srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

4. Manigi Srl will refund the customer the full amount already paid, in the shortest time possible and in any case within 30 days from the date of receipt of the notice of withdrawal, upon receipt of the goods subject to withdrawal, through the transfer procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI - CAB - Current Account of the invoice holder).

5. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where Manigi Srl ascertains:

- the lack of the outer packaging and/or the original inner packaging;

- the absence of integral elements of the product (accessories, cables, manuals, parts, ...) or anomalies to the product itself;

- damage to the product due to causes other than its transport;

- a dirty state of the product due to its use, which has compromised its integrity.

The return of products that are not intact, deteriorated or lacking in accessories and original equipment will not be accepted by Manigi Srl and will be returned to the sender with additional transport costs.

In the event of forfeiture of the right of withdrawal, Manigi Srl will return to sender the purchased goods, charging the same shipping costs.